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La Mothaye your stay

Terms and Conditions

 

1. GENERAL
After receipt of your reservation, a confirmation will be sent to you by email, and a deposit is required within a week of 25% with a minimum of one night per room per stay. Your reservation will be definite as soon as we have received your deposit. If we do not receive the deposit within one week, we reserve the right to release the room for other reservations. The agreement is made BETWEEN Chateau La Mothaye and the guest; the payment of the deposit by any means or reservation made is deemed to be the acceptance of the conditions and terms of this agreement. Please pay the remaining amount 2 weeks before arrival. Payment is only possible by cash or by bank transfer, credit cards are not accepted. PayPal payment is possible (3,4% extra costs).

 

2. CANCELLATION
If for any reason it is necessary to cancel a reservation, the following will apply:
• cancellation more than 60 days prior to arrival: full refund of the deposit minus 25,- euro administration costs and minus the money transfer costs (bank costs or PayPal costs at 3,4%).
• cancellation within 60 and 14 days of arrival: refund of the deposit will only be applicable when a replacement booking of equal value is obtained. If no replacement booking is obtained, the deposit will be considered as lost and retained by Chateau La Mothaye. Any (partial) refund is minus 25,- euro administration costs and minus the money transfer costs (bank costs or PayPal costs at 3,4%).
• cancellation within 14 days of arrival: the total room rate or special package rate will be invoiced in its entirety.
• cancellation during your stay: the total room rate or special package rate will be invoiced in its entirety.

3. INSURANCES
It is recommended that you take out travel insurance covering medical expenses, personal accident, cancellation and personal property.

 

4. ARRIVAL AND DEPARTURE
On the day of arrival, the reserved room or suite is at your disposal as from 16.00 pm. On the day of departure, we request you to leave the room before 11.00 am for the B&B rooms and 10.00 am for the suite (gite/apartment).

5. RESPONSIBILITY
Chateau La Mothaye cannot be held responsible for any possible damage, loss, theft or other incident whatever the matter. The use of the swimming pool is at your own risk, the swimming pool is not supervised. Children may not be left around the swimming pool without parental supervision.

6. YOUR STAY
Our guests are requested to observe the house rules of Chateau La Mothaye and to respect the properties of Chateau La Mothaye as well as the properties and privacy of other guests.

7. FORCE MAJEURE
If Chateau La Mothaye has to cancel a reservation due to force majeure, the deposit will be refunded. Chateau La Mothaye does not accept any liability for any other loss, damage or additional expense for the guests, caused by this force majeure.

 

8. PETS AND SMOKING
No pets are allowed, also we have a non-smoking policy. Please respect this, thank you.

 

9. SUITE CALVILLE D’AOUT – extra information
For the suite (gite/apartment) there is a 150,- euro security deposit. This will be refunded when there is no dama¬ge to the suite and the suite cleaned according to instructions (clean oven, empty dishwasher, empty fridge, etc.).

 

10. ENJOY
Please enjoy your stay.

 

© Chateau La Mothaye 2016